eGift Card

1. Purchase

The Whisky Exchange eGift Cards can be purchased at specified price points from £25 British Pounds Sterling (GBP) up to a maximum of £1,000.

Only customers who are 18 years old or above can purchase a Whisky Exchange eGift Card.

The value of eGift cards are displayed in British Pounds Sterling (GBP). Any order including an eGift Card must be paid in GBP (£).

The buyer of an eGift Card must enter their full billing details. They will receive an email confirmation of the order once it has been placed and processed. They will also receive an email confirmation when the eGift Card is delivered to the recipient. These email confirmations will include the delivery details and value of the eGift Card but not the card number or pin code.

If the eGift Card recipient's email address is incorrect, it is the purchaser's responsibility to notify The Whisky Exchange Customer Service department. If the eGift Card has not already been redeemed, we will cancel the eGift Card and reissue it to the correct email address with a different card number and pin code.

2. Risk of Loss

The risk of loss and title for eGift cards pass to the purchaser upon electronic transmission of the eGift Card to the purchaser or designated recipient. The Whisky Exchange is not responsible if any eGift Card is not received by the recipient, or is lost, stolen, destroyed or used without your permission.

3. Redemption

The eGift card can be redeemed against any product available at thewhiskyexchange.com

To redeem your eGift Card, you will be required to enter a 16-digit card number and a eight-digit pin code at the online checkout on thewhiskyexchange.com. This 16-digit number and eight-digit pin code will be included in the confirmation email that is sent to the recipient of the eGift Card.

When you use an eGift Card from The Whisky Exchange, the amount of your order will be deducted from the balance on the eGift card. If your order totals less than the value of the eGift card, any balance will be left as credit on the eGift Card for you to spend in the future. No refund will be given for any balance left on an eGift Card.

You can obtain information about the remaining balance of your eGift Card by visiting 'Your Account' at thewhiskyexchange.com

If a purchase exceeds the balance on the eGift Card, the additional amount must be paid using any of the payment methods accepted on thewhiskyexchange.com. No fees apply to the redemption of eGift Cards.

Any order for a product which is paid for (in whole or in part) using a Whisky Exchange eGift Card is made on and subject to our retail terms of business.

Customers can only redeem one promotional eGift Card during a single purchase, but may redeem multiple other eGift Cards during a single purchase.

4. Limitations

This eGift Card can only be redeemed online at thewhiskyexchange.com. eGift Cards cannot be redeemed at The Whisky Exchange shops, by telephone, mail order, letter or email.

The Whisky Exchange eGift Card is not a cheque guarantee, credit or charge card. It cannot be redeemed or exchanged for cash.

The Whisky Exchange eGift cards, including any unused balances, expire 12 months from the date they are issued to the recipient.

The Whisky Exchange will cancel the value of an eGift Card if we fail to receive payment from the purchaser's bank or card company for the initial purchase of the card. Further action may be taken where the fraudulent use of a credit card is suspected.

If any item purchased with an eGift Card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the eGift Card.

Refunds will not normally be given for the purchase of a Whisky Exchange eGift Card. However, as per the Consumer Contracts Regulations, your right to request a refund for your eGift Card starts from the moment you place your order until 14 days after the eGift Card is sent to the recipient. Refunds can only be made on eGift Cards that have the full purchase value remaining. Only the purchaser of the eGift Card can obtain a refund. We can only give refunds using the original method of payment, to the same payment account.

We reserve the right to refuse to refund all or any part of a Whisky Exchange eGift Card in circumstances where we consider (acting reasonably, in our sole discretion) that the request for a refund is fraudulent, or is part of a fraudulent transaction, or is otherwise being made improperly.

All refunds of goods or services purchased with a Whisky Exchange eGift Card will be made in accordance with The Whisky Exchange's refund policy. This does not affect your statutory rights.

Lost or stolen eGift Cards cannot be replaced. If you lose your card number or pin code, or if it is stolen, please contact The Whisky Exchange Customer Service department. If the eGift Card has not already been redeemed, The Whisky Exchange will cancel the eGift Card and reissue it to the recipient with a different card number and pin code.

If you are having difficulties redeeming your eGift Card, please contact The Whisky Exchange Customer Service department. If the problem cannot be resolved, and as long as the eGift Card has not already been redeemed, The Whisky Exchange will cancel the eGift Card and reissue it to the recipient with a different card number and pin code.

eGift Cards cannot be used to purchase other eGift cards. eGift cards cannot be resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Whisky Exchange eGift card balances may not be transferred to another eGift Card.

The funds on eGift Cards are not covered by the Financial Services Compensation Scheme. In the unlikely event of The Whisky Exchange becoming insolvent, some funds on your eGift Card may not be available to spend.

The Whisky Exchange reserves the right to amend these terms and conditions from time to time where we consider it reasonable and necessary to do so.

The Whisky Exchange eGift cards and these terms and conditions are issued by Speciality Drinks Ltd t/a The Whisky Exchange, Registered in England and Wales (Company No.4449145). Registered Office: Elixir House, Whitby Avenue, Park Royal, London NW10 7SF.